The Better Way

We strive to be better on a daily basis. Promise. 

NHC created The Better Way philosophy in an effort to keep our corporate bar of excellence consistently raised to its highest level, ensuring that each and every NHC resident receives unparalleled professional care and compassionate personal attention every single day. Based on 20 promises, The Better Way is your way of knowing that your loved ones are in a caring, compassionate environment that is consistently striving for excellence. 

By making these promises, NHC partners are committed to providing the highest level of customer satisfaction. 

These promises are our commitment to you. 

• Greet you with a smile and make eye contact. 

• Use your name always. 

• Address your needs with a sense of urgency. 

• Put my heart into everything I do. 

• Respect your privacy, dignity and confidentiality. 

• Answer the telephone within 3 rings and with a “smile.” 

• Give you as many choices as I can. 

• Maintain a safe and secure environment for you. 

• Pay attention to details. Clean and tidy the workplace. 

• Resolve any of your concerns. 

• Give you no excuses! Apologies only. 

• Anticipate your needs. 

• Be a part of the NHC team. 

• Only make promises to you that I can keep. 

• Be neatly dressed and well-groomed according to NHC standards. 

• Respond to your needs rather than maintaining my schedule. 

• Use compassion as my second language. 

• Escort you to your destination. 

• Recognize that all your concerns are major. 

• Maintain a positive attitude.